By Saurav Mehra Bharat Financial Inclusion Limited, commonly known as Bharat Finance or BFIL, is a leading microfinance and financial inclusion company in India. The company is a wholly owned subsidiary of IndusInd Bank and provides financial services to customers across rural and semi-urban India. Bharat Finance mainly focuses on microfinance loans, women empowerment financing, rural banking services, and financial inclusion programs.
To support customers with loan servicing, repayment support, complaint handling, and account-related assistance, Bharat Finance provides toll-free helpline numbers, multilingual customer support, email assistance, and grievance redressal systems.
Customer Care Helpline Numbers
Bharat Finance offers dedicated toll-free customer care support for customer queries and complaint handling.
Toll-Free Customer Care Numbers
- 1800 300 10000
- 1800 572 6000
- 1800 599 10000
Customer Support Languages
The customer helpline provides support in 9 Indian languages:
- Bengali
- Hindi
- Kannada
- Malayalam
- Marathi
- Odia
- Telugu
- Punjabi
- Assamese
Customer Support Timings
Helpline Operational Hours
- Monday to Friday: 7:30 AM to 9:00 PM
- 1st, 3rd and 5th Saturday: 7:30 AM to 3:30 PM
The company follows defined SLAs, turnaround times (TATs), and escalation procedures for complaint resolution.
Customers can contact support for:
- Loan account assistance
- Repayment-related queries
- Complaint registration
- Account information
- Customer service support
- Financial inclusion services
Email Support
Customers can also contact Bharat Finance through official email support.
General Queries Email
- info@bfil.co.in
Business Opportunity Email
- communications@bfil.co.in
Customers should include:
- Loan account number
- Registered mobile number
- Customer ID
- Full details of the issue or query
Providing complete details helps the support team process requests efficiently.
Registered Office Address
Registered Office
Bharat Financial Inclusion Limited
One World Centre, Tower 1, Floor 8,
841 Senapati Bapat Marg, Elphinstone,
Mumbai – 400013, Maharashtra, India
Head Office Address
Head Office
Bharat Financial Inclusion Limited
Raheja Commerzone, 10th & 11th Floor,
Plot No. 16/A/1 & 2, Knowledge City,
Raidurg, K V Rangareddy District,
Telangana – 500081, India
Head Office Contact Details
- Telephone: +91 40 4452 6000
- Fax: +91 40 4452 6001
Corporate Identification Number (CIN)
CIN
- U65999MH2018PLC312539
Grievance Redressal Support
Customers who wish to escalate complaints can use the grievance redressal system available through Bharat Finance and IndusInd Bank customer support channels.
The company provides escalation support through:
- Customer contact center
- Email assistance
- Grievance officers
- Written complaint support
Customers generally receive responses within the company’s defined turnaround timelines.
Online and Digital Customer Support
Bharat Finance also provides digital support through its website and customer care platforms. Customers can:
- Access customer service support
- Raise complaints online
- Check support information
- Contact grievance teams
- Access financial service information
The company’s support system is designed to help customers across rural and urban areas conveniently.
Customer Services Available
Customers can contact Bharat Finance for assistance related to:
- Microfinance loans
- Rural finance services
- Loan repayment support
- Complaint handling
- Account servicing
- Financial inclusion services
- Customer grievance support
Conclusion
Bharat Finance provides multiple customer support options including toll-free helpline numbers, multilingual customer service, email assistance, and grievance redressal support. With registered offices in Mumbai and head offices in Telangana, along with strong customer care systems, the company ensures borrowers and financial inclusion customers can conveniently access support services across India.