By Saurav Mehra Bajaj Finance Limited (BFL), a subsidiary of Bajaj Finserv, is one of India’s largest Non-Banking Financial Companies (NBFCs). The company serves millions of customers across the country through products such as personal loans, business loans, home loans, EMI cards, insurance, fixed deposits, and credit cards. To manage such a large customer base, Bajaj Finance has developed a strong customer support system that includes 24×7 helplines, grievance support, digital self-service platforms, and branch assistance across India.
Whether customers need help with EMI payments, loan statements, KYC updates, foreclosure details, or complaint resolution, Bajaj Finance provides multiple channels for quick support and assistance.
24×7 Customer Care Helpline
Bajaj Finance offers a dedicated 24×7 customer service helpline at:
Customer Service Helpline: +91 8698010101
The IVR system is available in 9 regional languages, making support accessible for customers from different parts of India. Customers can access automated services any time of the day, while live customer support executives are available from Monday to Sunday between 9:00 AM and 6:00 PM.
Apart from the main helpline, Bajaj Finance also provides separate numbers for different financial products and services.
Important Customer Care Numbers
- New Personal Loan / Business Loan Applications: +91 7757000000
- Home Loan Customer Care: 022 4529 7300
(Monday to Saturday, 9:00 AM to 6:00 PM)
Credit Card Support
For customers using co-branded credit cards, dedicated support numbers are available.
RBL Bank Credit Card Queries
- +91 22 6232 7777
- 022 7119 0900
DBS Bank Credit Card Queries
- 1860 210 3456
- 1860 267 4567
Insurance Customer Care
Customers using Bajaj insurance services can contact the following support numbers.
Bajaj Allianz General Insurance
- Toll-Free: 1800-209-5858
- WhatsApp Support: 75072 45858
Bajaj Allianz Life Insurance
- Customer Care: 020-6712 1212
- WhatsApp Support: 8806727272
Email Support and Complaint Assistance
For unresolved complaints and grievance-related matters, customers can contact the official grievance redressal team through email.
Official Grievance Email: grievanceredressalteam@bajajfinserv.in
When sending an email, customers should include:
- Customer ID
- Loan account number
- Registered mobile number
- Full description of the issue
Providing complete information helps the support team process the request faster and avoid unnecessary delays.
Grievance Redressal Officer
If a complaint is not resolved through regular customer support channels, customers can escalate the issue to the grievance redressal team.
Grievance Redressal Contact Number: 022 41803901
(Monday to Friday, 9:30 AM to 5:30 PM)
Bajaj Finance also follows a structured escalation process for unresolved disputes and complaints, giving customers a formal path for resolution.
Head Office and Registered Office Address
The Corporate Office of Bajaj Finance is located in Pune, Maharashtra.
Corporate Office Address
Bajaj Finance Limited
6th Floor, Bajaj Finserv Corporate Office
Off Pune-Ahmednagar Road
Viman Nagar, Pune – 411014
Maharashtra, India
Registered Office Address
Akurdi, Pune – 411035
Maharashtra, India
CIN: L65910MH1987PLC042961
Customers can also visit any of the company’s branches located across India for in-person assistance related to loans, EMI cards, insurance, or documentation support.
Digital and Online Customer Support
Bajaj Finance strongly promotes digital self-service options through the Bajaj Finserv App and its official customer portal. Customers can use these platforms to manage almost every financial service without visiting a branch or calling customer care.
Using the online portal, customers can:
- Download loan statements
- Get No Objection Certificates (NOC)
- Check EMI schedules
- Update KYC details
- Raise service requests
- Pay EMIs online
- Track loan applications
This digital support system helps reduce waiting time and offers customers a faster and more convenient experience.
Conclusion
Bajaj Finance continues to maintain a wide and accessible customer care network through its 24×7 helpline, multilingual IVR system, dedicated loan and credit card support numbers, grievance redressal channels, and digital platforms. With corporate offices in Pune and service support available across India, the company provides multiple ways for customers to resolve their financial queries quickly and efficiently.