By Saurav Mehra PayU Finance India Private Limited is a digital lending and financial services company that provides credit and financing solutions for businesses and customers in India. The company operates through digital platforms and fintech partnerships, offering loan-related services, merchant finance solutions, and online financial assistance.
To support customers with loan-related queries, complaint handling, grievance support, and account-related assistance, PayU Finance provides customer care contact details, grievance redressal officers, nodal officers, and corporate office support channels.
Customer Care and Contact Support
Customers can contact PayU Finance for:
- Loan-related assistance
- Complaint registration
- Grievance support
- Digital lending issues
- Merchant finance support
- Account-related queries
Official Email Support
- info@payufin.com
Registered Office Contact Number
- 022-26000868
Corporate Office Telephone
- 0124-6624800
- 0124-6624900
Corporate Office Address
Corporate Office
PayU Finance India Private Limited
9th Floor, Bestech Business Tower,
Sohna Road, Sector-48, Gurgaon,
Haryana – 122002, India
Registered Office Address
Registered Office
PayU Finance India Private Limited
Wallace Towers, Second Floor,
Crossing of Sahar Road,
Vile Parle East, Mumbai – 400057,
Maharashtra, India
Grievance Redressal Officer (GRO)
Customers facing unresolved complaints or issues related to digital lending and financial services can contact the Grievance Redressal Officer.
Grievance Redressal Officer
- Caroline Dharmaraj
Contact Details
- Phone: +91 2269821144
- Timing: Monday to Friday, 10:00 AM to 7:00 PM
- Email: grievance.smbbharatpe@payufin.com
Address
Wallace Towers, Second Floor,
Crossing of Sahar Road,
Vile Parle East, Mumbai – 400057, Maharashtra, India
Nodal Officer – PayU Finance India Private Limited
Nodal Officer
- Ms. Bhavana Bharat
Contact Details
- Phone: +91 2269821177
- Timing: Monday to Friday, 10:00 AM to 7:00 PM
- Email: nodalofficer@payufin.com
Address
Wallace Towers, Second Floor,
Crossing of Sahar Road,
Vile Parle East, Mumbai – 400057, Maharashtra, India
Nodal Officer and Grievance Redressal Official (LSP)
Nodal Officer
- Mr. Pushpender Kumar
Contact Details
- Phone: +91 9899355922
- Email: nodalofficer@bharatpemoney.com
Address
7th and 12th Floor, Building 8C,
DLF Cyber City, Phase 2,
Gurugram, Haryana – 122008
Customer Complaint and Grievance Support
Customers can raise complaints through:
- Email support
- Customer grievance officers
- Nodal officers
- Written communication
- Digital complaint portals
The grievance redressal system is designed to help customers resolve issues related to:
- Digital lending services
- Merchant financing
- Loan servicing
- Account disputes
- Payment-related complaints
- Regulatory concerns
Online and Digital Support
PayU Finance mainly operates through digital financial systems and online support channels. Customers can use the official website and digital communication methods to:
- Access complaint support
- Contact grievance officers
- Raise account-related concerns
- Get loan servicing assistance
- Access regulatory information
The company’s digital-first support structure helps customers manage services conveniently without needing branch visits frequently.
Conclusion
PayU Finance provides multiple customer support and grievance handling channels including official email support, nodal officers, grievance redressal officers, and corporate office assistance. With offices in Gurgaon and Mumbai along with dedicated grievance support teams, the company ensures customers can access digital lending and financial service assistance efficiently across India.