By Saurav Mehra HDB Financial Services Limited, commonly known as HDB Finance or HDBFS, is one of India’s leading non-banking financial companies (NBFCs) and a subsidiary of HDFC Bank. The company offers a wide range of financial services including personal loans, business loans, gold loans, consumer durable loans, auto loans, and enterprise finance solutions.
To help customers with EMI payments, loan servicing, foreclosure requests, complaint handling, and account-related assistance, HDB Financial Services provides customer care helpline support, email assistance, branch-level support, and grievance redressal channels.
Customer Care Helpline Number
HDB Finance provides dedicated customer support for loan-related queries and service assistance.
Customer Care Number
- +91 44 4298 4541
Customer Support Timings
- Monday to Friday: 10:00 AM to 6:00 PM
- 1st and 2nd Saturdays: 10:00 AM to 2:00 PM
- (Excluding National and Regional Holidays)
Customers can contact the support team for:
- EMI and repayment support
- Loan account details
- Loan requests
- NOC requests
- Complaint registration
- Statement requests
- Application status
- Refund-related queries
Email Support
Customers can also contact HDB Finance through official email support.
Official Customer Care Email
- customer.support@hdbfs.com
While sending an email, customers should mention:
- Loan account number
- Registered mobile number
- Customer ID
- Complete description of the issue
Providing proper details helps the support team process requests faster.
Missed Call Service
HDB Finance also offers a missed call facility for quick loan-related information directly through SMS.
Missed Call Number
- +91 8069856108
- 080-69856108
Customers must give a missed call from their registered mobile number to access this service.
Services Available Through Missed Call Facility
- Balance inquiry
- EMI clearance status
- Loan details
- Refund information
- Application status
Benefits of Missed Call Service
- Available 24×7
- No internet connection required
- Secure access through registered mobile number
- Quick SMS-based updates
Customers can use this facility up to 5 times per day.
Queries, Complaints & Feedback Support
Customers can raise complaints or service requests through:
- Customer care helpline
- Email support
- Branch visits
- Online complaint/request forms
- Written communication
HDB Finance generally aims to provide a response within 10 working days.
Grievance Redressal Officer
For unresolved complaints, including matters related to digital lending, fintech services, MFI loans, and digital lending applications, customers can contact the Grievance Redressal Officer.
Grievance Redressal Officer
- Mr. Harish Kumar
Office Address
HDB Financial Services Limited
New No: 128/4F, Old No: Door No. 53 A,
4th Floor, M. N. Office Complex,
Greams Road, Chennai – 600006
Contact Number
- 044 42984542
Corporate Office Address
Head Office
HDB Financial Services Limited
HDB House, Tukaram Sandam Marg,
A – Subhash Road, Navpada,
Vile Parle East, Mumbai – 400057, Maharashtra, India
Online and Digital Customer Support
HDB Finance also provides digital customer support services through its website and online customer service platforms. Customers can:
- Track loan applications
- Check EMI details
- Raise complaints online
- Request account information
- Access repayment support
- Locate nearby branches
The company’s digital support system helps customers manage loan-related services conveniently without frequent branch visits.
Customer Support Services
Customers can contact HDB Finance for assistance related to:
- Personal loans
- Gold loans
- Consumer durable loans
- Business finance
- EMI repayment issues
- Loan closure requests
- Refund-related queries
- Complaint handling
- Account servicing
Conclusion
HDB Financial Services provides multiple customer support options including helpline assistance, email support, missed call services, branch support, and grievance redressal mechanisms. With corporate offices in Mumbai and grievance offices in Chennai, along with digital customer service facilities, the company ensures customers can conveniently access loan and financial service support across India.