By Saurav Mehra LIC Housing Finance Limited is one of India’s leading housing finance companies providing home loans, home improvement loans, plot loans, balance transfer facilities, and other housing finance solutions. Backed by Life Insurance Corporation of India, the company serves customers across India through branches, online services, and digital support platforms.
To help customers with loan servicing, EMI issues, repayment support, statement requests, and complaint resolution, LIC Housing Finance offers customer care support through phone, email, mobile applications, and grievance redressal channels.
Customer Care Helpline Number
LIC Housing Finance provides a dedicated customer care number for customer support and loan-related assistance.
Toll-Free Customer Care Number
- 1800 209 1989
Customers can contact the support team for:
- Home loan queries
- EMI-related issues
- Loan statements
- Interest certificates
- Loan account information
- Foreclosure details
- Complaint registration
- Online service assistance
Email Support
Customers can also contact LIC Housing Finance through email support for service requests and complaint-related matters.
Official Customer Support Email
- customersupport@lichousing.com
While sending an email, customers should include:
- Loan account number
- Registered mobile number
- Applicant name
- Detailed description of the issue
Providing complete details helps the support team resolve issues more efficiently.
Online Service Request and Complaint Support
LIC Housing Finance allows customers to raise service requests and complaints online through its official website and mobile application.
HOMY App and Website Support
Customers can raise:
- Service requests
- Complaints
- Loan-related queries
through the “WRITE TO US” section available on:
- HOMY App
- www.lichousing.com
Separate sections are available for:
- General service requests
- Grievance complaints
This system allows customers to track and manage complaints digitally.
Grievance Redressal Mechanism
LIC Housing Finance follows a structured four-stage grievance redressal process to ensure customer complaints are handled properly.
Stage I – Branch Office Grievance Redressal
Customers can contact the Grievance Redressal Officers (GROs) available at branch offices through email or written complaints.
The GROs examine the complaint and generally aim to provide a response within 3 weeks.
Customers may also submit complaints through:
- HOMY App
- Official website
- Customer support email
BO-GRO List
- Available on the official LIC Housing Finance website
Stage II – Regional Office Nodal Officers
If the customer is not satisfied with the response received at Stage I, the complaint can be escalated to the nodal officers at the Regional Office (RO).
The Regional Office grievance team generally aims to resolve the issue within 2 weeks.
RO-GRO List
- Available on the official LIC Housing Finance website
Stage III – Customer Relationship Management Escalation
If the customer still remains dissatisfied, the issue can be escalated further.
CRM Escalation Email
- gm_crm@lichousing.com
After reviewing the complaint, the final response is generally provided within 7 working days.
Stage IV – National Housing Bank Complaint
If the complaint remains unresolved or the customer does not receive a satisfactory response within one month, the matter can be escalated to the regulatory authority for housing finance companies.
National Housing Bank Complaint Portal
NHB Complaint Redressal Address
Grievance Redressal Department / Complaint Redressal Cell
National Housing Bank
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003
Head Office Address
Corporate Head Office
LIC Housing Finance Limited
131 Maker Tower-F, 13th Floor,
Cuffe Parade, Mumbai – 400005,
Maharashtra, India
Online and Digital Customer Support
LIC Housing Finance provides several digital support services to make loan management easier for customers. Through the official website and HOMY app, customers can:
- Check loan details
- Raise complaints
- Download statements
- Track service requests
- Access customer support
- Submit online queries
These digital tools help customers manage their accounts conveniently without visiting branches frequently.
Conclusion
LIC Housing Finance provides multiple customer support options including toll-free phone support, email assistance, online complaint systems, and a detailed four-stage grievance redressal mechanism. With digital support through the HOMY app and official website, along with a strong branch network across India, the company ensures customers can access help and resolve loan-related issues efficiently.