By Saurav Mehra Cholamandalam Investment and Finance Company Limited, commonly known as Chola Finance, is one of India’s leading non-banking financial companies (NBFCs) and part of the Murugappa Group. The company provides a wide range of financial services including vehicle loans, home loans, SME loans, loan against property, gold loans, and personal finance solutions.
To support customers with EMI payments, loan servicing, complaint handling, foreclosure requests, and account-related assistance, Cholamandalam Finance provides toll-free customer care numbers, email support, branch assistance, and grievance redressal channels.
Customer Care Helpline Numbers
Cholamandalam Finance offers dedicated toll-free customer support numbers for customer assistance and service requests.
Toll-Free Customer Care Numbers
- 1800 102 4565
- 1800 123 4565
Customer Support Timings
- Monday to Saturday
- 9:00 AM to 7:00 PM
Customers can contact customer care for:
- EMI and repayment support
- Loan account details
- NOC requests
- Foreclosure queries
- Statement requests
- Complaint registration
- Loan servicing support
- Account updates
Email Support
Customers can also contact Chola Finance through official email support.
Official Customer Care Email
- customercare@chola.murugappa.com
While sending an email, customers should include:
- Loan account number
- Registered mobile number
- Customer ID
- Detailed description of the issue
Providing accurate information helps the support team resolve complaints more efficiently.
Complaint and Grievance Support
Customers can raise complaints through multiple support channels including:
- Customer care helpline
- Email support
- Branch visits
- Written complaints
- Chola One App
- Online complaint submission
If the complaint is not resolved within the expected timeline, customers can escalate the matter further through the company’s grievance redressal system.
Registered Office Address
Registered Office
Cholamandalam Investment & Finance Company Limited
Chola Crest, C54-55 & Super B-4,
Thiru-Vi-Ka Industrial Estate, Guindy,
Chennai – 600032, Tamil Nadu, India
CIN Number
Corporate Identification Number
- L65993TN1978PLC007576
Online and Digital Customer Support
Cholamandalam Finance also provides digital customer support services through its website and online customer platforms. Customers can:
- Check loan details
- Raise service requests
- Submit complaints online
- Access repayment information
- Locate nearby branches
- Use digital account services
The company’s online support system helps customers manage loan-related services conveniently without frequent branch visits.
Customer Services Available
Customers can contact Chola Finance for assistance related to:
- Vehicle loans
- Home loans
- SME finance
- Gold loans
- Loan against property
- EMI repayment issues
- Loan closure requests
- Complaint handling
- Account servicing
Conclusion
Cholamandalam Finance provides multiple customer support options including toll-free helpline numbers, email assistance, branch support, and grievance redressal services. With its registered office in Chennai and a strong digital support system, the company ensures customers can conveniently access financial and loan-related assistance across India.