By Saurav Mehra L&T Finance Limited is one of India’s major financial services companies offering products such as personal loans, two-wheeler loans, home loans, rural finance, business finance, farm equipment finance, and microfinance services. The company operates across India and provides multiple customer support channels including phone support, email assistance, WhatsApp services, and grievance redressal systems.
Customers can contact L&T Finance for EMI-related issues, loan repayment support, foreclosure requests, NOC certificates, complaint registration, account updates, and loan-related assistance. The company also follows a multi-level grievance escalation process to ensure customer complaints are resolved efficiently.
Official Website
Customers can access support services, loan information, branch details, and complaint-related assistance through the official website.
Website URL
- https://www.ltfinance.com/contact-us
The website also provides access to branch locators, customer service details, grievance escalation channels, and online service support.
Customer Care Helpline
L&T Finance provides a dedicated customer care helpline for general support and service-related queries.
Toll-Free Customer Care Number
- 1800 – 268 – 0000
Customer support is available on all days of the week except National Holidays between 9:00 AM and 6:00 PM.
Customers can contact the helpline for:
- EMI and repayment support
- Loan account information
- NOC requests
- Statement downloads
- Complaint registration
- Loan foreclosure details
- Account updates
Email Support
Customers can also raise queries and complaints through official email support.
Official Customer Care Email
- customercare@ltfs.com
While sending an email, customers should mention:
- Loan account number
- Registered mobile number
- Customer ID
- Detailed description of the issue
Providing complete information helps the support team resolve issues faster.
WhatsApp Support
L&T Finance also offers customer support through WhatsApp.
Official WhatsApp Number
- +91 7378333451
Customers can use WhatsApp for quick assistance, account support, and basic service-related information.
Branch Visit and Offline Support
Customers who prefer face-to-face assistance can visit the nearest L&T Finance branch.
Branch Locator
- www.ltfinance.com/locate-us
Branch offices can assist with:
- Loan servicing
- EMI payment issues
- KYC updates
- Documentation support
- Complaint handling
- Loan closure requests
Grievance Redressal System
L&T Finance follows a structured multi-level grievance redressal process for unresolved complaints.
Level 1 – Customer Care Support
Customers should first contact regular customer care through:
- Helpline: 1800 – 268 – 0000
- Email: customercare@ltfs.com
If the issue is not resolved satisfactorily, customers can escalate the complaint further.
Level 2 – Grievance Redressal Officer
Grievance Redressal Officer
- Mr. Vinod Varadan
Contact Details
- Email: gro@ltfs.com
- Phone: 1800 – 1020 – 476
(Monday to Friday, 9:00 AM to 6:00 PM, except National Holidays)
Office Address
L&T Finance Limited
(formerly known as L&T Finance Holdings Limited)
7th Floor, “Brindavan Building”,
Plot No. 177, C.S.T Road, Kalina,
Santacruz (East), Mumbai – 400098
Level 3 – Principal Nodal Officer
If customers are still not satisfied after Level 2 escalation, they may contact the Principal Nodal Officer.
Principal Nodal Officer
- Mr. Amit Dimri
Contact Details
- Email: pno@ltfs.com
- Phone: 1800 – 1038 – 712
(Monday to Friday, 9:00 AM to 6:00 PM, except National Holidays)
Address
L&T Finance Limited
7th Floor, “Brindavan Building”,
Plot No. 177, C.S.T Road, Kalina,
Santacruz (East), Mumbai – 400098
Level 4 – RBI Ombudsman Complaint
If the complaint remains unresolved for more than one month or the customer is dissatisfied with the response, the matter can be escalated to the Reserve Bank of India.
RBI Complaint Portal
- https://cms.rbi.org.in/
RBI Address
Centralized Receipt and Processing Centre
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh – 160017
RBI Toll-Free Number
- 14448
Microfinance Loan Customer Support
For customers related to microfinance services, additional support is available through the Microfinance Industry Network (MFIN).
MFIN Address
PSP 4-003, 4-004, 4th Floor,
Emaar Palm Spring Plaza,
Golf Course Road, Sector – 54,
Gurugram – 122003, Haryana
MFIN Toll-Free Helpline
- 1800 – 102 – 1080
This helpline is specifically available for customers of member NBFC-MFIs.
Head Office Address
Corporate Office
L&T Finance Limited
7th Floor, “Brindavan Building”,
Plot No. 177, C.S.T Road, Kalina,
Santacruz (East), Mumbai – 400098, India
Conclusion
L&T Finance provides multiple customer support channels including toll-free phone support, email assistance, WhatsApp service, branch support, and a detailed grievance escalation system. With dedicated officers for complaint handling and RBI escalation options, the company ensures that customers have clear and accessible ways to resolve loan and financial service-related issues across India.